"With over 22 years of experience the accessibility training program that Beyond Ability delivered was based upon four tiers of delivery to meet the service and operational demands of our municipal environment.  It provided consistent and operationally pertinent sensitivity training that explained types of disability and terminology, provided communication skills and interaction techniques, assisted in identifying service delivery solutions and further provided senior management risk mitigation solutions and information on legislative requirements such as the Accessibility for Ontarians with Disabilities Act Customer Service Regulations.

They provided consistent and relevant content to our entire staff in an easy to understand, extremely personable manner.  They exceeded my expectations in every way with the program that they delivered to staff of the Town of Oakville.

In conclusion, I highly recommend Beyond Ability and wouldn’t hesitate to acquire their services again in the future, should the need arise".

Nicole Wolfe

Special Projects Manager

Capital Assets/Facilities Management

Town of Oakville

June 2008